Every knife has 1 year (plus one if the knife is registered) from the day of purchase. Repair or Replace if all terms of good use are kept.
Every knife has Life time Repair or Replace if all terms of good use are kept.
DIKRISTO Knives are guaranteed to be free of defects in craftsmanship. Despite that, minor visual marks/ discrepancies may be present, as this is a handmade item. In case of some defect the knife must be returned for inspection with the proof of purchase.
TERMS OF GOOD USE
The Knife can be repaired or replaced if:
- It was not used in excessively hard foods (hard cheeses/ frozen foods etc.)
- It was not used improperly like a screwdriver, like pry bar etc.
- Is was cleaned and dried properly (No drip drying, dishwasher etc.)
- Was Stored properly (No kitchen drawer, no wrong sheath/box, etc.)
- Hasn’t Dropped intentionally or accidentally onto any hard surface.
- Hasn’t left in moist/acidic/high heat conditions.
Please note that it is possible your knife to form patina even if is the “stainless territory” . This is natural and not something to worry. If you would like suggestion on how to remove patina or form one, send me an email!
Questions and Answers
My knife has:
Bent or Broken Tip/ Chipped edge: If the damage is small it is possible to repairing this type of damage. Please send a clear picture of your knife damage and we will respond as soon as possible. Charges may apply.
Edge damage from improper sharpening. We are not responsible from general damage caused by a third party or improper sharpening (electric sharpening etc.) Please send a clear picture of your knife damage and we will respond as soon as possible. Charges may apply.
Chipped/ broken and melted handles: Please send a clear picture of your knife damage and we will respond as soon as possible. Charges may apply.
Slippery handle: Every handle material whether is wood, synthetic or other, has different behavior to wet conditions and performs differently. For stabilized wood handles and other synthetic materials we apply a thin, protective coating that helps your handle look shiny, scratch free and waterproof. Removing the coating is possible and it might increase the grip but breaks the warranty of your knife.